Frequently Asked Questions
Everything you need to know about shopping with Roopkala.
What is the standard delivery time for my order?
We typically process orders within 48 hours. Domestic shipping within India takes 5-7 business days, while international shipping usually arrives within 10-15 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed size chart with exact measurements in inches and centimeters. We recommend measuring yourself before purchasing as sizes may vary between ethnic and western wear styles.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. Please note that customized outfits or items bought during clearance sales are not eligible for return or exchange.
Do you offer customization or tailoring services?
Yes, we provide custom stitching for our unstitched lehengas and salwar suits. You can select the 'Custom Stitching' option on the product page and provide your measurements for a personalized fit.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. For domestic orders within India, Cash on Delivery (COD) is also available for a nominal convenience fee.
How should I care for my Roopkala ethnic wear?
Since our garments often feature delicate embroidery and hand-woven fabrics, we strictly recommend professional dry cleaning only to maintain the longevity and color of the attire.